Please sign and complete this form then send it to us using the email address below. For faster resolution of your claim we encourage you to email or respond to emails with this information.

Email responses will link your documentation back to your case if one has already been opened. Please send us your form, along with all supporting documentation, as soon as possible.

We need to receive it within 60 days of the date of the disputed transaction s. You are confident there are charges on your card account that you, an additional cardholder or authorized user, do not recognize.

Note: A merchant has 30 days from the date of return to post a credit to your card account. You cancelled a reservation, transaction, or recurring transaction and your card account has been charged.

No credits have been applied. Note: A cancelled recurring transaction may only be disputed if it has posted to your card account after the cancellation date.

You are dissatisfied with the quality of the service or merchandise received. Note: You may be required to provide supporting documentation as to the nature of the quality of the service or merchandise.

You used your Prepaid Card account as a guarantee and subsequently used another form of payment, but your Prepaid Card account was charged.

Note: You may be required to provide supporting documentation to show your other means of payment. You are confident there are charges on your card account that you, an additional cardholder or authorized user, did not authorize.

Then you must pay the difference using another payment method. The merchant may require payment for the difference in cash rather than accepting another card, such as a credit or debit card.

If you fail to inform the merchant that you want to perform a split tender transaction prior to completing the transaction, your card is likely to be declined.

Yes, however, you should be aware that your Joker Prepaid Mastercard may not be accepted at automated fuel pumps. You can pay for your fuel purchase with the station attendant rather than swiping your prepaid card at the pump.

Your prepaid card should not be used for recurring transactions. Some merchants, like hotels, restaurants, and mail-order companies factor in an automatic service charge or additional expenses when using a prepaid card.

These merchants may require that the card have an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses.

Should this occur, inform the cashier that you wish to deduct a specific amount from the Joker Prepaid Mastercard and use another form of payment for the balance or tip.

The Card expires but funds do not. If there is a remaining balance on the Card when the Card expires, please contact for a new Card with the then-current balance.

Please note that the United Kingdom and all legal jurisdictions under the United Kingdom are exempt from this definition of European Economic Area.

The Virtual Joker Prepaid Mastercard is a prepaid card that can be used to make online purchases worldwide wherever Mastercard is accepted.

This is the date after which you may not use that Virtual Joker Prepaid Mastercard for any purpose. However, your right to use the funds loaded on that Virtual Joker Prepaid Mastercard does not expire and cards may be replaced on and following the Valid Thru indicated on the face of the Card at no cost to the Cardholder.

You may contact customer service at to request a replacement Card. Scan the QR code on the fixture with the Camera on your Smartphone and enter your email address.

Note: Payment will not be collected via any URL. Available for purchase at retail Physical cards.

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